Frequently Asked Questions
What are the delivery times?
Orders are processed and shipped within 1 to 2 business days from payment validation.
Depending on the selected carrier, delivery times are estimated to be between 5 and 7 business days.
Why is my order being returned to sender?
Your order may be returned to the sender if it has not been collected from the pickup point within 7 days.
How can I track my package?
Once your order has been shipped, you will receive an email with a personalized tracking link.
Follow this link and enter your tracking number to track the progress of your order in real time. You'll always know where it is!
My item seems faulty, what should I do?
If you notice a defect on an item, you have 14 days from the receipt of your order to let us know. Please send an email to contact.soatoi@gmail.com, detailing the defect and providing us with the relevant photos. We will get back to you to arrange a solution.
I still haven't received my order, what should I do?
Several reasons can explain this delay: an out-of-stock item in your order can lead to a slowdown in processing. Similarly, during promotional periods, preparation time may exceptionally extend up to 5 business days.
You can track the delivery of your package using your tracking number. If you notice an unusual situation, please do not hesitate to contact us at the following address: contact.soatoi@gmail.com, describing your case.